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VTN Shipping & Returns

This document sets out the Terms & Conditions of purchasing VTN products on RUWEN KISSY AUSTRALIA and is applicable to Australia & New Zealand customers only. VTN is managed by Access Corporate Group Australia. All VTN products and orders are shipped from Sydney or New Zealand warehouse, depending on the availability on the stocks/products in the warehouse. If you do not understand the below Terms & Conditions, or if you have any questions, please contact us via email:

Within Whole Of Australia

All VTN orders will be processed and dispatched within 7-15 business days depending on the process date. Once your orders 

has been processed for shipping, we will update a tracking number to your order through your email with the assigned couriers


from DHL, AusPost or UPS couriers. A signature may be required by the receiver of the goods for delivery within Australia. 





Other Countries (UK, Canada, Germany, France, Italy, Korea, Japan, Malaysia, Singapore, New Zealand ONLY)


All VTN orders will be processed and dispatched within 7- 20 business days depending on the process date. 


All international orders will be processed in Australian (AUD) dollars. The purchaser is responsible for any and all currency




conversion fees. Once the orders has been processed for shipping, a tracking number will be provided through email or contact




number once the orders are shipped. NO EXPRESS SHIPPING AVAILABLE. 

Returns & Refund Policy

We can only accept returns for damaged goods that are not opened. Please note, all return requests must contact us at within 2 weeks of receiving your order. Due to regulations worldwide, we cannot accept any refunds for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase for VTN products has been made. If you’re concerned that the product is damaged or faulty, please contact us so we can assist you with the matter and issue a refund where applicable.

Please read the ingredients of each product carefully, if you are allergic with any ingredients, kindly ask your doctor for advise before buying the products. 

All products sold from this website are authentic, directly from VTN platform. 

Discount code is not valid for this promotion or at VTN.

For special upgrade platinum member purchase, shipping is included within whole of Australia.

To upgrade or sign up as VTN member, you have to place an order through our RUWEN website. After receiving your order, we will contact you to assist you with your VTN membership account. Once your membership is created, we will officially place an order for you.

Thank you for shopping with KISSY RUWEN AUSTRALIA. We hope you love our products !! <3

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